Support for Your Health, Between Visits
Managing your health doesn’t stop when you leave the doctor’s office. Creda gives you and your caregiver ongoing support with medications, symptoms, appointments, care plans, and everyday questions.
A nurse or care navigator helps you understand what to do next, stay on track, prepare for appointments, and connect with your healthcare team when something important changes.
Is Creda For You?
How can Creda help me?
A Creda nurse or care navigator can help you stay on track with your care plan, medications, appointments, and health goals.
We can also help answer questions, prepare for doctor visits, and involve a caregiver or family member when you choose.
Why is Creda reaching out to me?
Your doctor, health plan, or care program may have asked Creda to provide you with extra support.
We’ll always explain who we’re working with, why we’re contacting you, and how we can help.
Could Creda Be Right for You?
Creda may be available to you through your doctor, health plan, or another healthcare program.
If you’re eligible, we’ll explain how the program works, what support is available, and whether there is any cost before you decide to participate.
How Creda Can Help
Practical support to make managing your health a little easier.
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Stay on top of your care
Understand your care plan and keep medications, appointments, and next steps organized.
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Keep track of how you’re doing
Monitor symptoms, health goals, or vital signs when they are part of your care plan.
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Feel more prepared for appointments
Organize questions, concerns, and changes in your health so you can make the most of your next visit.
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Get help with everyday barriers
Find support for transportation, food, medication costs, access to care, and other challenges that may affect your health.
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Know what to do when something changes
Talk with your Creda care team about new symptoms or concerns and get help understanding the right next step.
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Include the people who support you
With your permission, a family member or caregiver can be included so everyone helping with your care stays informed and connected.
Ongoing Support
We stay connected so you don’t have to manage everything on your own.
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Regular check-ins with your Creda care team
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Help staying on track with medications, appointments, and your care plan
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Reminders, education, and support when you need it
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Help preparing for upcoming doctor visits
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Guidance when something changes or you’re unsure what to do next
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Connection back to your healthcare team when something needs their attention
Your First Conversation
We start by getting to know you.
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Meet a member of your Creda care team and learn how we can support you
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Talk about your health, medications, appointments, questions, and everyday challenges
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Share the goals that matter most to you
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Ask questions and understand what happens next
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Include a caregiver or family member, if you choose
What to Expect
Getting started is simple. We’ll take the time to understand what matters to you and stay connected as your needs change.
Your Support Team and Tools
A care team that gets to know you
Your Creda nurse or care navigator takes time to understand how you’re doing, answer questions, and help you stay on track.
They can explain your care plan, help organize next steps, and coordinate support when needed while your doctor remains in charge of your medical care.
Everything You Need, In One Place
Depending on your program, the Creda app can help you keep track of your care plan, medications, symptoms, appointments, health goals, and reminders.
You can also use it to prepare for upcoming visits and stay connected with your Creda care team.
Support for the People Who Support You
You don’t have to manage your health alone. With your permission, a family member or caregiver can be part of your support team helping with goals, appointments, conversations, and next steps when you want them involved.
A Real Example
One older patient entered a Creda program after experiencing repeated falls. During the first assessment, the nurse learned that he was taking a medication differently from the way it had been prescribed. The nurse explained the instructions, alerted the medical practice and checked back with the patient and his caregiver. The conversation connected what the doctor intended with what was actually happening at home.
Questions You May Have
Will Creda cost me anything?
It depends on the program and your insurance coverage. Some Creda programs are covered by your health plan or another organization involved in your care. Others may include a cost to you.
If there is a known cost, we’ll explain it before you enroll so there are no surprises.
How is my health information protected?
We take the privacy and security of your health information seriously. Creda uses secure systems and follows applicable privacy requirements when collecting, using, and sharing your information.
What should I do in an emergency?
Creda is not an emergency service. If you are experiencing a medical emergency, call 911 or go to the nearest emergency department. Your program materials will also explain how to reach your doctor or clinical care team for time-sensitive concerns.
Will Creda Replace my Doctor?
No. Creda works alongside your healthcare team. Your doctor remains responsible for your medical care and treatment decisions. Creda provides additional support between appointments and helps keep your healthcare team informed when appropriate.
How often will Creda contact me?
It depends on your program and your needs. Your Creda care team may check in regularly by phone, text, app, or another approved method. We’ll explain what to expect when you get started
Can my caregiver or family member be involved?
Yes, when permitted by your program and with your permission.
A caregiver or family member can help with appointments, goals, questions, and next steps so the people supporting you can stay connected.